Cancellation & Refund Policy
Effective Date: July 19, 2026
At Call India Relocation, we strive to provide reliable and professional relocation services while maintaining transparency in our cancellation and refund process. This Cancellation & Refund Policy explains the terms applicable when a customer cancels or modifies a booking made through our website or customer support team.
By booking our services, you agree to the terms outlined below.
1. Booking Confirmation
A booking is considered confirmed only after:
Acceptance of your service request by Call India Relocation
Payment of any applicable advance amount (if required)
Confirmation via phone, email, WhatsApp, or other official communication channels
2. Cancellation by Customer
Customers may request cancellation of their booking at any time before the scheduled moving date.
The refund amount, if applicable, will depend on the stage of the booking and the preparations already made for the relocation.
3. Refund Eligibility
Refunds may be considered under the following circumstances:
The booking is cancelled before any packing or transportation work has started.
Services cannot be provided by Call India Relocation due to operational reasons.
A duplicate payment has been made for the same booking.
An incorrect payment amount has been charged due to a technical issue.
Refund requests are reviewed individually based on the circumstances of the booking.
4. Non-Refundable Situations
Refunds may not be available in the following cases:
Packing, loading, transportation, or relocation work has already commenced.
The customer is unavailable at the scheduled pickup location.
Incorrect pickup or delivery details are provided by the customer.
The relocation is delayed due to customer-related reasons.
The customer cancels after the moving vehicle has been dispatched.
Expenses have already been incurred for manpower, packing materials, or transportation arrangements.
5. Booking Modifications
If you wish to change your moving date, pickup address, destination, or service requirements, please inform us as early as possible.
While we will make reasonable efforts to accommodate changes, additional charges may apply depending on availability and the nature of the modification.
6. Refund Processing
If a refund is approved:
The refund will be processed using the original payment method whenever possible.
Processing times may vary depending on your bank or payment provider.
Any applicable payment gateway charges or banking fees may be deducted where permitted by law.
7. Service Delays
Although Call India Relocation aims to complete every relocation on schedule, delays may occasionally occur due to circumstances beyond our control, including:
Weather conditions
Traffic congestion
Road closures
Natural disasters
Government restrictions
Vehicle breakdowns
Other unforeseen operational circumstances
Such delays do not automatically qualify for a refund.
8. Customer Responsibilities
Customers are responsible for:
Providing accurate booking information.
Being available at the scheduled pickup time.
Informing us promptly of any changes to the booking.
Ensuring prohibited or hazardous items are not included in the shipment.
Failure to meet these responsibilities may affect refund eligibility.
9. Force Majeure
Call India Relocation shall not be held liable for cancellations, delays, or interruptions caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, government actions, pandemics, accidents, or other force majeure events.
10. Contact for Cancellation or Refund
For any cancellation, booking modification, or refund-related request, please contact our customer support team using the official contact details available on our website.
Please include the following information to help us process your request quickly:
Full Name
Registered Mobile Number
Booking Reference (if available)
Scheduled Moving Date
Reason for Cancellation or Refund Request
11. Policy Updates
Call India Relocation reserves the right to modify or update this Cancellation & Refund Policy at any time without prior notice. Any changes will become effective immediately upon publication on this page.
Contact Us
If you have any questions regarding this Cancellation & Refund Policy, please contact Call India Relocation through the contact information provided on our website. Our team will be happy to assist you and resolve your concerns as quickly as possible.
