Terms & Conditions
Effective Date: July 19, 2026
Welcome to Call India Relocation. These Terms & Conditions govern your use of our website and the relocation services provided by Call India Relocation. By accessing our website or booking our services, you agree to comply with and be bound by these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using our website or services.
1. Definitions
For the purpose of these Terms & Conditions:
Company refers to Call India Relocation.
Customer refers to any individual or business using our services.
Services include packing, loading, transportation, unloading, unpacking, vehicle transportation, storage, transit insurance assistance, and other relocation-related solutions offered by the Company.
Website refers to the official website of Call India Relocation.
2. Acceptance of Terms
By using our website, submitting an enquiry, requesting a quotation, or booking any relocation service, you confirm that:
You are at least 18 years of age.
The information provided by you is accurate and complete.
You agree to follow these Terms & Conditions.
3. Service Booking
A booking is considered confirmed only after:
Acceptance of the service request by Call India Relocation.
Payment of the applicable booking amount or advance, if required.
Confirmation through our official communication channels.
The Company reserves the right to accept or reject any booking at its sole discretion.
4. Customer Responsibilities
The customer agrees to:
Provide correct pickup and delivery addresses.
Share accurate contact information.
Be available during the scheduled pickup and delivery.
Inform us about fragile, valuable, or oversized items before packing.
Ensure that prohibited or hazardous goods are not included in the shipment.
Complete any required documentation before transportation.
Delays or additional costs caused by incorrect information may be the customer’s responsibility.
5. Pricing & Payments
Service charges are determined based on factors such as:
Distance between locations
Volume and weight of goods
Type of relocation
Packing materials required
Vehicle size
Additional requested services
Applicable taxes and government charges
All quotations are estimates until the booking is confirmed. Payment terms will be communicated before the service begins.
6. Cancellation & Refund
Booking cancellations and refund requests are governed by our Cancellation & Refund Policy.
Refund eligibility depends on the stage of the booking, work already completed, and expenses incurred. Customers are encouraged to review our Cancellation & Refund Policy before booking.
7. Transit Insurance
Transit insurance, if selected, provides coverage subject to the terms and conditions of the respective insurance provider.
Insurance claims, exclusions, coverage limits, and settlement decisions are handled by the insurer. Call India Relocation is not responsible for claim approvals or settlement amounts.
8. Delivery Schedule
We make every effort to complete transportation within the estimated timeline.
However, delivery may be delayed due to circumstances beyond our reasonable control, including:
Traffic conditions
Weather
Road closures
Government restrictions
Vehicle breakdowns
Natural disasters
Other unforeseen events
Estimated delivery dates are not guaranteed.
9. Restricted Items
Customers must not include prohibited or hazardous materials in the shipment, including but not limited to:
Explosives
Flammable substances
Illegal goods
Weapons
Toxic chemicals
Perishable items (unless specifically agreed)
Cash, jewellery, precious metals, or important documents unless disclosed and accepted in writing
The Company reserves the right to refuse transportation of restricted items.
10. Limitation of Liability
While Call India Relocation exercises reasonable care in handling customer belongings, the Company shall not be liable for:
Delays caused by unforeseen events
Damage resulting from inadequate customer-provided packing
Loss due to inaccurate customer information
Mechanical failures beyond reasonable control
Force majeure events
Indirect or consequential losses, including business interruption or loss of profits
Liability, where applicable, shall be limited to the extent permitted by law and the agreed service terms.
11. Website Usage
Users agree not to:
Misuse the website.
Attempt unauthorized access to systems or data.
Upload malicious software or harmful content.
Copy, reproduce, or distribute website content without written permission.
Use the website for unlawful activities.
Violation of these terms may result in restricted access and legal action where applicable.
12. Intellectual Property
All website content, including text, graphics, logos, icons, designs, images, and other materials, is the intellectual property of Call India Relocation unless otherwise stated.
Unauthorized reproduction or commercial use is strictly prohibited.
13. Privacy
Any personal information collected through our website is handled in accordance with our Privacy Policy.
By using our services, you consent to the collection and processing of your information as described in that policy.
14. Third-Party Services
Our website may contain links to third-party websites or integrate third-party services such as payment gateways, analytics tools, or mapping services.
We are not responsible for the content, policies, or practices of third-party providers.
15. Force Majeure
Call India Relocation shall not be responsible for delays, service interruptions, or failures caused by events beyond its reasonable control, including natural disasters, strikes, pandemics, government actions, war, civil unrest, transportation disruptions, or other force majeure events.
16. Changes to Terms
We reserve the right to revise or update these Terms & Conditions at any time.
Any modifications become effective immediately upon publication on this page. Continued use of our website or services after changes are posted constitutes acceptance of the revised terms.
17. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
Any disputes arising from the use of our website or services shall be subject to the jurisdiction of the competent courts in India.
18. Contact Us
If you have any questions regarding these Terms & Conditions or our services, please contact Call India Relocation through the official contact information available on our website.
We appreciate your trust and look forward to providing you with safe, reliable, and professional relocation services.
